About Us

Mission Statement

Springdale Travel creates opportunities for citizens of the world to make the most of their time and experience the world face-to-face in any way they choose.

We strive to promote life-enriching experiences and secure the joy of travel for our clients and for all those who venture to leave home.

Why is a travel agent important to you?

In an age where the internet provides us incredible resources, it is still a challenge to ensure your vacation is properly planned and best meets your needs. Too much information on the web is self-serving and biased, too price driven, and one person's opinion may or may not reflect a general standard. There is already much controversy about how much a consumer can trust what they read on the web.

Discerning travelers rely on a travel expert to ensure they make the travel plans that truly fits best and that they receive the best value for their money.

It's not about spending less on a vacation, but spending wisely for an experience one wants.

We'll make sure your vacation is fantastic -- not because it's the cheapest one, but because it best meets your needs and desires. In this respect, you receive the best value. But we don't want you to have to take our word for it, just read some comments from our raving fans!

Your satisfaction is of the utmost importance.

We work hard to earn your trust and loyalty. We hope you'll also find that to be the case as our vacation planners look forward to handling your travel arrangements.

Service Fees

The most frequently asked question that we hear is "do you charge a fee?" or “do I pay more to book with an agent?” It depends on what you are booking but in general, you never pay more for booking with a travel agent. Springdale Travel never charges a fee for any cruise or vacation package that you book. We are able to do this because the cruise lines and our vacation package suppliers pay our agents a commission. This commission is not added on top of the cruise fare or package price and therefore, comparing apples to apples, you pay exactly the same for your cruise or vacation through us that you would booking it online. There are often times when a price online may not look the same but many websites are very adept at quoting a rate without many of the miscellaneous charges and taxes that will eventually be tacked on at the end.

On the other hand, because airlines do not pay commissions, we do charge a nominal service fee for airline tickets purchased through our agency. But what you don't know is that most of the time, even if you book through one of the "big guys" online, you will pay a service fee. But when you book with us, we hope we provide the exceptional service that you are missing when you book online.

If you are interested in knowing exactly what we charge for which services, please feel free to take a look.

We always do our very best to quote your trip at the very best value for you, but , if you have ever find another rate online that appears to be or is lower than something your Springdale Travel agent has quoted you, please let your agent know. We can often explain what isn’t being shown, or, if the rate really is different for the same trip, we can often price match with our suppliers.