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Customer Satisfaction

QUALITY ASSURANCE:
Springdale Travel is large enough to support the latest technology involving automated quality control and reservation functions, and small enough to staff competent agents who are not entirely dependent on automated quality control and faring.

Company Profiles:
Pertinent information regarding your policies, procedures and the specific regulations you want applied to your business travelers are incorporated in an automated Company Profile. As no reservation can be made without first consulting the Company Profile, policy compliance will be ensured. Regardless of where or when a reservation is made, counselors will have immediate access to this data.


Individual Profiles:

Springdale Travel has established a database containing key information on individual travelers. To ensure maximum satisfaction, we will access these files each time a reservation is made for one of your employees. View a sample profile here. You will need Adobe Acrobat Reader to view it. That can be downloaded for free by visiting www.adobe.com